Refund policy

Returns
Your complete satisfaction and your PUPs safety is our only goal – if you don’t love your SafetyPUP XD, we will happily issue a complete refund, no questions asked!

If you would like a refund or exchange simply contact us with your request and order number.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards

To complete your return, we require your order number.

Refunds 
Once your request has been reviewed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@safetypupxd.com.

Sale items
Sales items can only be refunded at the sale price. However, we will honor exchanges for like item in an alternate size.

Exchanges 
If you need to exchange for a different size, send us an email at support@safetypupxd.com and send your item to: SJS Direct LLC, 942 Ventura Ave Livermore Ca 94551, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Please contact us before shipping items back to determine if shipping is necessary. To return your product, you should mail your product to: SJS Direct LLC, 942 Ventura Ave Livermore Ca 94551, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.